The key to success in achieving Operational Excellence starts with the right definition, one that everyone, at all levels of the operation, can understand and know how to achieve. That way, each employee will see that continuous improvement efforts are not about eliminating waste or lowering cost, that the end goal is to have operations be a key player in delivering business growth.
Streamline your business processes, make your organization more agile, improve customer satisfaction all while achieving operational savings—with Balboa Bay Partners.
Whether it's improving existing business processes or dealing with the uncertainty associated with an upcoming rate case, we understand the complexity of your business operations and are here to help you reduce costs while minimizing risks.
Business Subject Matter Experts
Balboa Bay Partners prides itself as a premier provider of Business Consulting Services. We have been at the forefront of enabling utilities adapt to new business process and IT system changes. Whether you are a Utility embarking on your first Direct Access (DA) or Community Choice Aggregation (CCA), or preparing for your next general rate case, we understand the challenges you face across your Business and Technology infrastructure.
Our consultants will ensure that your end to end Business processes are well defined, modifications to your existing processes are captured, defined and documented, coordinate changes with your IT organization, conduct User Testing, Change Management, and other functions and continue to serve as Subject Matter Experts as you undergo this transformation.
Balboa Bay understands that in a dynamic environment, defining and meeting your operational goals is a challenge, and is ready to step in and help.
As organizations undergo technology changes, you may be faced with one of many challenging scenarios:
· You have skilled resources who are getting pulled into other projects to ensure the success of new solutions, leaving a void in current operations.
· You are under cost pressures to reduce your O&M budget.
· Highly skilled employees are retiring and you may not be able to find a suitable replacement in time.
Balboa Bay Partners has a successful track record of supplementing client business operations teams with resources who are able to hit the ground running and take over operational support across a myriad of Business and IT functions. What makes us unique is our team model – providing coverage with multiple resources so that a client is covered 24/7/365. Reduce the risk to your operations by reducing dependency on single resources – call upon Balboa Bay Partners’ Operational Support Team!